Privacy Policy

This Privacy Policy explains how Solution Derivators, the company that owns the DeskEstate product ("DeskEstate", "we", "us", or "our"), collects, uses, shares, and protects information when you visit deskestate.com or use the DeskEstate property management platform (together, the "Service"). By using the Service, you agree to the practices described here.

1. Information we collect

We collect the following categories of information:

• Account information — your name, email address, phone number, organisation name, and password when you create an account.
• Property and business data — information you enter into the Service, including properties, units, residents (owners and tenants), leases, rent records, payments, and financial statements.
• Billing information — subscription plan details and payment records. Card payments are processed by our payment provider; we do not store full card numbers on our servers.
• Usage data — pages visited, features used, device and browser type, and IP address, collected automatically to operate and improve the Service.
• Communications — messages you send us by email or through support channels.

2. How we use your information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Process subscriptions, payments, and free trials;
• Respond to your questions and provide customer support;
• Send service-related notices, updates, and security alerts;
• Monitor usage, prevent fraud, and improve the performance and features of the Service;
• Comply with legal obligations.

3. How we share information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers — trusted third parties who help us run the Service (such as hosting, payment processing, and analytics providers), bound by confidentiality obligations.
• Within your organisation — data you enter is visible to other users in your account according to the roles and permissions you assign.
• Legal requirements — when required by law, regulation, or valid legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you.

4. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. We use Google Tag Manager and Google Analytics to measure traffic and usage patterns. You can control cookies through your browser settings; disabling them may affect some features of the Service.

5. Data storage and security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse, including encryption in transit, access controls, and regular backups. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. After account closure, we may retain certain information as required to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described below.

7. Your rights

You may access, correct, export, or request deletion of your personal information by contacting us. You may also opt out of non-essential communications at any time. We will respond to verified requests within a reasonable period.

8. Children's privacy

The Service is intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@deskestate.com.